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July 7, 2025 JNNC Technologies
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ServiceNow training in Vizag

Here’s a detailed ServiceNow Course Content outline, suitable for beginners to intermediate learners. This structure can be used for online/offline training programs or self-learning paths:

Core Highlights of Our ServiceNow Training

1. Proficient Instructors: Our trainers are seasoned experts with vast expertise in implementing and managing ServiceNow. They will lead you through real-world scenarios and practical examples, ensuring a hands-on and immersive learning journey.

2. Tailored Education Paths: We provide customized learning paths designed to cater to the distinctive needs of various roles and industries. From IT Service Management to HRSD and beyond, our specialized courses cover a wide spectrum.

3. Updated Syllabus: Our training content is continuously refreshed to align seamlessly with the latest ServiceNow features and updates, ensuring you remain at the forefront of the platform’s advancements. ServiceNow training in Vizag

4. Interactive Projects: At the heart of our training approach lies “learning by doing.” Engage in industry-relevant projects that empower you to apply your newfound knowledge in practical, real-life situations.

5. Versatile Learning Choices: We recognize the significance of flexibility in today’s dynamic world. Select from a range of options, including self-paced online courses or live virtual sessions, tailored to your schedule and learning preferences.

6. Certification Preparation: Our training helps you in preparing for ServiceNow certifications, providing you with a competitive advantage in the job market and recognition of your proficiency. ServiceNow training in Vizag

ServiceNow Learning  is made effortless with us. We proudly offer the best ServiceNow training that sets the standard. Whether you’re aiming to streamline IT processes, improve customer service, or optimize workflow across your organization, our ServiceNow training provides you with the skills you need to achieve your goals efficiently and effectively. Join us today and take an important step toward becoming a ServiceNow expert.

ServiceNow training in Vizag

🧩 Module 1: Introduction to ServiceNow

  • What is ServiceNow?

  • Overview of IT Service Management (ITSM)

  • ServiceNow Architecture

  • Applications and Modules

  • Navigation & User Interface

🏗️ Module 2: Administration Basics

  • Creating Users, Groups, and Roles

  • Tables and Fields

  • Forms and Lists

  • Update Sets

  • Application Scopes

⚙️ Module 3: Incident, Problem & Change Management

  • Incident Management Process

  • Problem Management Lifecycle

  • Change Management Flow

  • Configuration of ITSM modules

  • SLAs and Escalations

🧠 Module 4: Service Catalog & Request Management

  • Introduction to Service Catalog

  • Creating Catalog Items

  • Record Producers, Order Guides

  • Workflows for Request Fulfillment

🛠️ Module 5: Configuration Management Database (CMDB)

  • CMDB Overview

  • CI Classes and Relationships

  • Dependency Views

  • Importing CI Data

🔍 Module 6: Reporting and Dashboards

  • Creating Reports

  • Data Sources & Filters

  • Performance Analytics Overview

  • Dashboards and KPIs

🔄 Module 7: Workflow & Flow Designer

  • Introduction to Workflow Editor

  • Flow Designer Overview

  • Creating Flows and Actions

  • Approvals and Notifications

🧩 Module 8: Integration & Scripting

  • Script Includes, Business Rules, Client Scripts

  • UI Policies and UI Actions

  • REST & SOAP API Integrations

  • MID Server Basics

📦 Module 9: Application Development

  • Application Studio Overview

  • Building Scoped Applications

  • Tables, Modules, and User Interface

  • Data Policies and Security Rules

☁️ Module 10: Real-Time Projects & Use Cases

  • Building a Ticketing System

  • Custom Service Catalog Use Case

  • Automating Onboarding Workflow

  • CMDB Implementation

✅ Bonus Topics (Optional)

  • Service Portal Basics

  • Virtual Agent Overview

  • Domain Separation

  • Mobile App Configuration

  • ITOM, ITBM, HRSD – Introduction

ServiceNow training in Vizag

ServiceNow training in Vizag

🔰 FOUNDATION LEVEL

🔹 Module 1: Introduction to ServiceNow

  • History and evolution of ServiceNow

  • Key capabilities and modules

  • ServiceNow user roles: End User vs Admin vs Developer

  • SaaS and Cloud architecture

🔹 Module 2: Navigating the Platform

  • Navigation pane and application navigator

  • Creating and using filters

  • Personalizing the user interface

  • Keyboard shortcuts and productivity tips

🛠️ ADMINISTRATOR TRACK

🔹 Module 3: Core Configuration

  • Tables: Extending and Customizing

  • Dictionary entries and attributes

  • Number maintenance (e.g., INC000001)

  • Auditing and Logs

🔹 Module 4: User Administration

  • Users, Groups, and Roles

  • Role inheritance and advanced role concepts

  • Delegation and Impersonation

  • Access Control Rules (ACLs) – Basics to Advanced

🔹 Module 5: Form Design and UI Customization

  • Configuring forms and list layouts

  • Related Lists and Views

  • UI Policies vs Client Scripts

  • UI Actions (buttons, context menu)

⚙️ IT SERVICE MANAGEMENT (ITSM)

🔹 Module 6: ITSM Process Configuration

  • Incident, Problem, and Change Management in depth

  • Knowledge Management

  • Service Level Management (SLAs)

  • Email Notifications and Templates

🔹 Module 7: Service Catalog & Request Fulfillment

  • Creating variables and variable sets

  • Designing Multi-step Catalog Items

  • Request Workflow design and fulfillment

  • Scripted Catalog Client Scripts

🔐 SECURITY & ACCESS CONTROL

🔹 Module 8: Security in ServiceNow

  • Access Control List (ACL) Deep Dive

  • Scripting in ACLs

  • Application scope vs Global scope

  • Delegated Development and Application Security

🔄 WORKFLOWS & AUTOMATION

🔹 Module 9: Flow Designer & Workflow

  • Flow Designer: Triggers, Conditions, and Actions

  • Subflows and Data Streams

  • Workflow Editor: Graphical Workflow Designer

  • Notifications, Approvals, and Conditions

🔹 Module 10: Business Rules and Scripting

  • GlideRecord basics and advanced queries

  • Business Rules: Before, After, Async

  • Script Includes and Modular Scripting

  • Scheduled Jobs and Events

🌐 INTEGRATION TRACK

🔹 Module 11: IntegrationHub & APIs

  • REST and SOAP Integration Overview

  • Calling external APIs

  • Import Sets and Transform Maps

  • MID Server and External System Integration

  • IntegrationHub Spokes and Flow Integration

📱 USER EXPERIENCE & CUSTOM DEVELOPMENT

🔹 Module 12: Service Portal Development

  • Introduction to Service Portal

  • Widgets and Page Design

  • Catalog integration with Portal

  • Themes and Branding

🔹 Module 13: Application Development

  • Creating Scoped Applications

  • Application Lifecycle Management (ALM)

  • Table relationships, views, and forms

  • Packaging and Publishing

📊 REPORTING & ANALYTICS

🔹 Module 14: Reporting & Dashboards

  • Creating Reports: List, Pivot, Bar, Pie, etc.

  • Performance Analytics Basics

  • Data Visualization and Dashboards

  • Schedule and share reports

🚀 ADVANCED TOPICS

🔹 Module 15: ITOM, ITBM, HRSD (Overview)

  • IT Operations Management: Discovery, Event Mgmt.

  • IT Business Management: Project, Portfolio, Agile

  • Human Resource Service Delivery (HRSD)

  • GRC & SecOps – Governance and Security Operations

🔹 Module 16: Mobile App Development

  • ServiceNow Mobile Studio

  • Designing Mobile Layouts

  • Deploying to iOS/Android

🎯 PRACTICAL PROJECTS & CERTIFICATION PREP

🔹 Module 17: Hands-On Labs

  • Build your own Service Catalog with workflows

  • Create a custom Incident Management App

  • Configure CMDB and simulate Discovery

🔹 Module 18: Certification Preparation

  • Certified System Administrator (CSA) – Prep Questions & Topics

  • Certified Application Developer (CAD) – Guide

  • Mock Exams and Use Cases

  • Interview Questions & Real-World Scenarios

Best Software Training Institute in Vizag – JNNC Technologies

Looking for the best software training institute in Vizag?
Join JNNC Technologies for industry-relevant, expert-led courses in:

✅ Python
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✅ DevOps
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